FAQ
Who is responsible for the delivery and set up of the castle?
At TK’s Jumping Castles Geelong we deliver, set up, and dismantle our castles free of charge as part of our complete service to you.
What happens when it’s windy or it rains ?
As our castles are anchored firmly they can operate on a breezy day, however if the winds are too strong we may be forced to cancel your hire (although this only happens on rare occasions). All of our castles come with a permanent cover to protect the user from both sun and rain.
In the event of strong winds or rain, we reserve the right to cancel the booking if we feel safety will be compromised. We also warn that rain can still enter the castle if blown in by the wind and this may make the jumping surface slippery. If this happens, we suggest an indoor game until the rain shower passes, then once the rain passes hand each child a towel and they can have fun drying off the castle surface (kids usually find this part lots of fun!) before continuing jumping.
How long will it take to set up and take-down the castle?
Approximately 20 minutes, depending on the unit booked and access to the location.
Can I hire a castle overnight?
All our castles can be hired overnight for an additional charge.
This charge is a damage/cleaning deposit which will be refunded providing that the inflatable and equipment are in a satisfactory condition upon collection.
Overnight hire only applies to secure gardens, and you must accept full responsibility for the inflatable and equipment.
How late can I leave it to book?
During the summer months we are very busy, particularly at weekends and public holiday.
You are advised to book early to avoid disappointment. However, we do accept bookings as late as the same day, so it is always worth a phone call, if you do make a last minute decision.
How and when do I make payment to Tk’s Jumping Castles Geelong?
Cash payment is required on delivery and set up of the castle, we do not require a deposit.
Does the castle have to be set up on grass?
No. Although it is preferable to anchor the castle into a grass lawn, castles can be set up on concrete surfaces, however castles can not be set up on stony or rocky surfaces.
Please let us know in advance if the jumping castle is to be erected on a surface that does not allow for pegs to be used (eg: asphalt, paving).
Do you supply safety instructions?
Yes, we provide detailed safety instructions with every hire.
Does someone need to supervise the operation of the jumping castle?
Yes. For the safety of the children who will use the jumping castle, a responsible adult over 18 years of age must supervise the jumping castle at all times. Training will be given in the operating instructions for the jumping castle on the day of the hire.
What safety features do Tk’s Jumping Castle Geelong offer?
Unlike many other castles on the market that have open front or sides, Disney castles offer full safety meshing which makes it almost impossible for your child to fall out. They also have a correctly designed entrance way to ensure a safe entry or exit.
What about insurance?
We carry a 10 million dollar Public liability Insurance. Public liability insurance which cover accidents which were our fault, such as equipment failure or failing to install a unit properly.
You are responsible for the supervision.
What if I want to hire a castle in a public area?
When hiring a castle in a public place, it must be supervised by one of TK’s jumping castle staff at an hourly rate (Min 4 hours), this is a condition of our Public Liability insurance policy.
If there is no power supply, generator needs to be supplied.
What is the maximum number of children allowed on the castle at one time?
We recommend a maximum of 8-10 children on the medium sized jumping castles and a maximum of 10-12 children on the combo style jumping castles.
What happens if we damage the jumping castle?
We strongly suggest that you check the jumping castle before the delivery person leaves, and note any problems. If the damage is considered by us to be malicious, you will be liable for the full cost of repairs, transport costs associated with the repairs, and the loss of business costs while the castle is being repaired.
Is there anything else I need to be aware of?
Streamers, poppers, silly string, face paint, chewing gum, food and drink MUST be kept away from the jumping castle at all times.